To ensure a quality experience, tours are offered by reservation only. Once you have booked your tour, we schedule guides and administrative staff to be available to make your Mica Moon Zip Tour adventure as amazing as possible. For this reason, we require a minimum 72-hour notice for cancellations and rescheduling of tours. We will work with you to reschedule another date that is more appropriate. If you need to cancel a tour entirely, only cancellations received with at least 72 hours of advance notice will receive a full refund.